Acceptance of the Terms
By using our platform, you (the "User") agree to be bound by these terms and conditions ("T&Cs"). Please read them carefully before accessing any part of the site.
Eligibility Requirements
You must be at least 18 years old to use our services. If you're below this age, please do not attempt to register or play on our platform.
Geographic Restrictions
We reserve the right to restrict access from certain countries or regions due to various regulations and laws governing online gaming activities. It is your responsibility to ensure that accessing our site does not violate any local or national legislation in your area of residence.
Account Registration Rules
When creating an account, you must provide accurate information. Failure to do so may result in the cancellation of your account without notice. Please note that we reserve the right to suspend or close accounts found to be providing false data.
One-Account-per-User Policy
Each user is limited to having only one active account with us. Engaging in multi-accounting activities, including but not limited to creating multiple accounts under different names or using proxy IP addresses, may lead to account suspension or closure without notice and/or loss of all associated winnings.
Identity Verification and KYC
To ensure the integrity of our service and adhere to regulatory requirements, we might request additional information from you. This can include proof of identity (government-issued ID) and address. Your cooperation in this process is necessary for us to proceed with your account activation or subsequent activities on the site.
Account Accuracy Obligations
You are responsible for maintaining accurate personal details within our system. Please update any changes promptly by contacting our support team through various communication channels provided.
Account Security Responsibilities
To protect against unauthorized access, maintain secrecy of your login credentials and password at all times. We recommend using strong passwords that you have not used on other platforms before.
Login Credentials and Password Protection
It is your responsibility to store securely any information needed for accessing our platform (including but limited to usernames, passwords). If compromised due to a lost or stolen device/access data, it's imperative that you report this situation immediately by contacting support through designated channels. Failure to promptly notify may lead to account restrictions without further warnings.
Restricted Behaviour and Prohibited Activities
Engaging in any of the following activities on our site is considered restricted behavior:
Additionally, we reserve the right to restrict access based on various criteria including but not limited to suspicious transaction patterns indicative of fraud.
Bonus and Promotion Rules
Please note that bonuses are subject to specific rules which may include wagering requirements for redemption. A full list of bonus terms can be found within our "Promotions" section under help resources or upon clicking 'Terms' next to any advertised promotion.
Wagering and Gameplay Conditions
You must follow the rules outlined in each game, including but not limited to betting limits, maximum bets, auto-play options, etc. Please refer to individual games for specific information on how they function and what limitations apply.
Bonus Abuse Prevention
Abusing bonuses or engaging in bonus hunting/abuse activities may result in suspension of all associated accounts without notice and/or loss of winnings. Our system is designed to identify suspicious behavior; therefore, if our monitoring finds that you have abused our offers at any point during your participation on the platform, we reserve the right to take action.
Deposits and Withdrawals
Please note that deposit options, limits, and processing times may vary based on jurisdiction regulations or market requirements. Full terms are outlined in our 'Deposit Methods' section under help resources, as well as information regarding withdrawal procedures should a user have a winning balance after fulfilling conditions for cash-out.
Verification Before Withdrawals
Before we can proceed with withdrawals, you must pass verification checks, which may include proof of address and source of funds. Failure to provide the necessary documentation in time may cause delays or refusal of your request without notice.
Processing and Review Procedures
All transactions are reviewed on a case-by-case basis for fairness, completeness, and compliance. If any transaction is deemed suspicious due to irregular patterns, anomalies indicative of possible fraudulent activities or potential bonus abuse, we reserve the right to freeze the relevant account(s), hold further inquiries into its background, or apply corrective actions as necessary without prior notification.
Responsible Gaming Expectations
You are expected to gamble responsibly and within your means. This includes setting deposit limits (daily/weekly/monthly) and self-exclusion options if required due to concerns over problem gambling behavior or any other factors influencing responsible gaming choices. Should you find yourself struggling with addiction issues, we recommend contacting support for guidance on how best to utilize our tools designed to mitigate risks of excessive betting.
Self-Exclusion and Account Restrictions
If requested through designated self-exclude channels within the platform (e.g., via profile settings or customer service), accounts may be placed in "cool-down" mode pending a period after which time re-entry will be enabled. Please note this action cannot be undone; thus, careful consideration is encouraged before committing to self-exclusion.
Game Fairness and RNG Systems
Our games operate on provably fair Random Number Generators (RNGs). Results are verifiable for transparency purposes via third-party auditing entities. This information can be accessed within our 'About Us' section under help resources or by clicking specific audit links adjacent game entries while logged in to the site.
Technical Interruptions or Voided Gameplay
We take all measures necessary to ensure smooth platform performance, but sometimes technical issues beyond our control may lead to partial/complete loss of gameplay data or temporary disruptions. In such cases where we're deemed responsible for resulting losses due to negligence on our part (e.g., database corruption), appropriate compensation shall be given following thorough investigations and resolution.
Suspension or Closure of Accounts
Our staff reserve the right without further notice, including in extreme circumstances of account manipulation/fraudulent activities, suspicious behavior indicative of hacking attempts, abuse of bonuses/promotions or simply when operating under heavy penalties from regulatory bodies impacting our business model viability directly related to maintaining compliance.
Intellectual Property and Platform Ownership
The rights for all content displayed within the site belong solely with us (or affiliated partners/subsidiaries). This includes but is not limited to designs, software architecture, game themes/characters etc. Furthermore, domain registration ownership rests under Playsafe Holding AS.
Limitation of Liability
We will only be held liable in accordance with applicable law for losses incurred due directly and solely resulting from our negligence or intentional wrongdoing when failing in good faith duties stipulated within these Terms & Conditions document otherwise the user assumes full responsibility after accepting them.
